Privacy Policy
ET respects your privacy and is committed to protecting the personal information you provide to us. We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles, where applicable.
Collection and Use of Personal Information
We may collect personal information that is reasonably necessary to provide and manage your tour and travel arrangements. This may include your name, contact details, identification and passport information, travel dates, accommodation requirements, emergency contact details, payment information, and any other information reasonably required to organise and deliver your tour.
The information we collect will be used primarily to arrange and provide your requested travel services. This may include making bookings, arranging accommodation and transportation, communicating with you about your itinerary, processing payments, responding to enquiries, managing changes or cancellations, and meeting any legal or regulatory requirements that apply to us.
We will generally only use or disclose your personal information for the purpose for which it was collected, or for another purpose permitted by applicable privacy laws.
Disclosure to Third Parties
To provide your tour and associated services, it may be necessary for ET to share relevant personal information with third parties involved in your travel arrangements. These may include accommodation providers, airlines, transport operators, tour guides, activity providers, booking agents, payment providers, insurers, or other suppliers engaged to provide services as part of your tour.
We will only provide information that is reasonably necessary for the relevant service to be provided. We will not sell or rent your personal information to third parties for their own marketing purposes.
Where personal information is disclosed for purposes connected with your tour, we will do so in accordance with applicable Australian privacy requirements. In certain circumstances, information may also be disclosed where required or authorised by law.
Overseas Disclosure
As travel arrangements may involve overseas accommodation providers, tour operators, transport providers or other suppliers, your personal information may need to be disclosed to organisations located outside Australia. The countries to which information may be disclosed will depend on the destination and suppliers involved in your particular tour.
Where applicable, ET will take reasonable steps to comply with the requirements of the Australian Privacy Principles relating to overseas disclosure of personal information.
Security of Your Information
ET takes reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. We limit access to personal information to those who reasonably require it to perform their duties or provide services to you.
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required by law or for legitimate business and record-keeping purposes. Where personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.
Access and Correction
You may request access to personal information that ET holds about you and may ask us to correct information that is inaccurate, incomplete or out of date. We will deal with requests for access or correction in accordance with applicable privacy laws.
Privacy Enquiries and Complaints
If you have any questions, concerns or complaints about the way ET has collected, used, disclosed or handled your personal information, please contact us using the contact details provided on our website or booking documentation.
We will review and respond to privacy complaints in accordance with our obligations under applicable Australian privacy laws. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
ET may update this Privacy Policy from time to time to reflect changes to our business, services or applicable privacy requirements. The most current version will be made available through our usual communication channels or on our website.
By providing your personal information to ET, you acknowledge that your information may be collected, used and disclosed as described in this Privacy Policy for the purpose of arranging and delivering your tour and related services.
